Refund policy

Return 


RETURNS & EXCHANGES

WHAT IS ALALIA BOUTIQUE RETURN POLICY?

We accept returns for faulty items only within 14 days from the date of delivery.

Please note:

Returns do not guarantee a refund.

Alalia Boutique reserves the right to refuse returns for:

  • Change of mind
  • Incorrect size selection
  • Items not faulty

WHAT CAN BE RETURNED?

✔ Items must be returned within 14 days of receiving your order

✔ Proof of purchase is required

✔ Items must be unworn, unwashed, and unused

✔ All original tags must be attached

WHAT CANNOT BE RETURNED?

✘ Change of mind items

✘ Sale or clearance items

✘ Worn or damaged items

✘ Items with makeup, perfume, or stains

✘ Accessories (scarves, headwear, etc.)

✘ Personalised or altered items

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item is faulty.

FAULTY ITEMS

If your item is faulty:

  • Contact us within 48 hours of receiving your order
  • Provide photos as proof
  • We will arrange a replacement or refund if approved

CONTACT

For all return enquiries, please contact us at:

📧 alaliastore2026@gmail.com